We ship products throughout the continental USA, including Alaska & Hawaii and APO addresses. And to canada. Currently we do not ship internationally, however this may change in the near future
Shipping includes two parts - PROCESSING & DELIVERY.
Processing is the time frame in which your orders are being prepared for delivery. Our processing time frame is 2-3 business days and can take up to 5 business days. When ordering prescription lenses with your Eyeglasses or Sunglasses, allow 3 - 5 business days for your custom lenses to be made by our optical lab after the processing time for the frame is complete.
Orders placed prior to 12:00 pm EST began being processed that day. All orders placed after 12:00 pm EST will began being processed the following business day.
Delivery is the actual timing in which the package is in transit. When selecting a faster delivery method, your transit time is expedited, however the processing time remains the same.
Bettereyewear.com is not responsible for packages once it has left our warehouse and a valid tracking number has been provided. If shipping to a college apartment building, or any other address where package is unsafe at front door, please select “signature required“, since we will not take responsibility for lost or stolen packages after Delivery.
If your order will experience a delay due to backorder, credit card verification issue, or availability you will be notified via email within 24 hours
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100% Price Match Guarantee
Bettereyewear.com Proudly Offers a 100% Price Match Guarantee.
We are so confident that our prices are the best avaliable anywhere online, that we will match the prices of our competitors GUARANTEED!
Here's how it works.....
First you must place your online order at bettereyewear.com
Next, contact our customer service via email within 24 hours of placing your order
In the body of your email include the following:
1. Your bettereyewear.com order number
2. The website where the product is featured at a lower price, including the URL to that product page
3. A working phone number of that website, so we can verify the total price via phone.
Our customer service team will verify the total price and make sure that it meets our terms below If it does, we will refund you the difference via your original payment method.
Terms and conditions:
Claims must be made within 24 hours of purchase from bettereyewear.com . Price comparison must be for the identical product (including same color and size) and must be current and in stock at that retailer. The company must have full customer service including a phone number with a live person taking phone calls. Website must be a US based company. Lowest price guarantee is based on the total price . This includes shipping charges, taxes and all other charges that may apply. Lowest price guarantee only applies to online retailer and excludes membership clubs, marketplaces, and closeout website. This offer does not apply to items advertised below our cost. No additional discounts offers, or coupons may be applied. This offer is subject to expire without notice. We have the right to limit or end this offer at anytime, if offer is being abused.
Each frame comes with original packaging & manufacturers certificates and is backed by the Manufacturers original warranty. Rest assured, at BetterEyewear.com we stand behind our products.
This product: Two Year Warranty
Against Manufacturer Defectes
All eyewear is warrantes against manufacturer defects. Warranty programs do not cover scrafched lenses. Aiteration of product will void warranty. Each designer/manufacturer has unique warranty specifications, See the warranty enclosed with purchase for details .